The helpstar service desk solution is ideal for midsized enterprises in a variety of industries. The deployment server will run on any windows server 2003 or 2008 computer, and the database requires sql server 2005 or 2008. The help desk technology international corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. A well organized help desk is a necessary addition to any business in the it field. Because help desk software isnt your companys business, this is the time to evaluate products.
Swinerton utilizes helpstar 2012 to track warranty status. Acmp helpdesk voll integriertes ticket management mit knowledgebase. Helpstar2012 is expensive, but cutting help desk calls can. Service desk details click on the support hours button to enter the available hours of support, contact phone number and url for the help desk.
Such a system would need to coordinate the efforts of the entire department, help moderate workflow, and maintain accurate and complete documentation. Servicepro is a comprehensive, easytosetup service desk platform that enables industry best practice right out of the box servicepro is 100% web based, and can be installed on your own premises, or hosted on our cloud. Sql server 2008 express, standard, workgroup or enterprise edition sql server 2008 r2express, standard or enterprise edition. Acmp unterstutzt ab windows server 2008 alle windows server versionen bis. Its accessible through desktops running client software or even mobile devices. Home search comparison charts discussion forums add a listing. It easily installs on your web server as an isapi extension for microsoft internet information services. Designed for the medium to large help desk environment, helpstar 2000 provides a completely flexible workflow including prioritybased queuing, a fully interactive web interface, autoemail notification, and a new interface designed to facilitate your help desk tasks. Knowledgebase this is a live demo of the hesk help desk. At that point an automated help desk system is nearly essential. The helpstar service desk will increase your company performance. It also displays realtime updates about who is viewing a ticket at any given moment.
Helpstar2012 is expensive, but cutting help desk calls can be. Download your free, 45day evaluation of helpstar help desk software. Helpstar2012 enterprise service desk collaboration suite can do just that. Because setting up a complex help desk system can be tricky, to say the least, helpstar has technicians that can lead you through installation and configuration. Some features have been disabled for security purposes. Help desk software comparison josiah deals eportfolio. Helpdesk software self hosted open source gesucht administrator. Heres how desk support is used in computer support technician jobs. Jul 28, 2010 our help desk product, helpstar, can fully support itil processes such as incident, problem, change, configuration and knowledge management. Windows server 2008 32 bit or 64 bit or windows server 2008 r2 other helpstar will install the following software if it is not already installednet 2. Troubleshooting software and hardware on windows platforms. Sql server 2008express, standard, workgroup or enterprise edition sql server 2008 r2express, standard or enterprise edition. Audit of city inventory systems part 1 of 2 city of sacramento.
Simplifies the help desk and it support by creating and streamlining more functional service processes. Server 2003, 2008, 2008 r2 configuring and troubleshooting. Here you can try out hesk, without having to download or install anything. We offer advanced automated workflow software that easily configures to any industry, department or business need. Help desk software comparison a well organized help desk is a necessary addition to any business in the it field. If you have helpstar to increase client satisfaction and optimize service delivery is easy. Helpdesk specialist resume samples and examples of curated bullet points for your. It comes preloaded with sample data or lets you create. Review on helpstar help desk software free download software. Helpstar help desk software test drive 2008 free downloads. The bmc remedy service desk and bmc service desk express suite. Apr 19, 20 the web help desk software for windows offers an industry leading webbased help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive webbased interface and 2way email integration. Dealerspeed help desk free download at rocket download. Choose business it software and services with confidence.
As an industry pioneer, help desk technology corporation has been developing and marketing service management software since 1988. Helpstar help desk software, asset management software, configuration management, itil. We do not monitor or respond to inquiries submitted here. Some functionality has been disabled for security and privacy, but feel free to. Guide to computer user support for help desk and support specialists 4th edition by fred beisse. Local software with some web integration description. With helpstar you can manage and solve problems quickly. A helpdesk is technology that executes a few core tasks, and ideally far more, acting as a partner as you scale. Guide to computer user support for help desk and support. A problem management and incident management a change management a knowledge management a. Itil certification experience with helpdesk service desk workflow solutions software is an asset. All software that you can find on our servers, including helpstar help desk software, is either freeware, shareware or opensource, some of the software packages are demo, trial or patch versions and if possible public domain licence, we also host official full versions of software.
Provided tier 1 and 2 computer hardware, network and software support in mixed. Helpstar has a great help desk product, and is starting to introduce some new products in the area of collaboration, customer experience, mobility, and communications enables business processes. Finding the right system for your workflow and your information needs is the reason there are so many options. Allows users to contact customer service representatives by phoneemail or to access online support portal. Zendesks webbased help desk solution allows support teams to collaborate with each other and share information using private comments on any issue that may arise. Database server components minimum requirements recommended requirements database management sql server 2005 express, standard, workgroup and enterprise edition system sql server 2008 express, standard, workgroup and enterprise edition. Submit support tickets test the admin panel browse the knowledgebase note th. Problem management and incident management change management knowledge management. A few months back i evaluated numara track it 8 and helpstar 9 which was a similar environment user wise but we had a lost less servers. Helpstar2012 is expensive, but cutting help desk calls.
Helpstar software featured in 5th edition of computer user. The web help desk software for windows offers an industry leading webbased help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive webbased interface and 2way email integration. The helpstar service help desk is useful for midsized enterprises in a variety of industries. This complete solution includes help desk, asset auto discovery, purchasing, reports, training and library modules. Sep 14, 2012 helpstar, a leading pioneer of help desk software, today announced that swinerton incorporated, a commercial construction services organization, utilizes helpstar 2012 to expand its service desk to assist in tracking warranty status and asset management for 14 offices across the western united states. A valid internet connection is required to activate the helpstar software. Windows helpstar help desk software test drive 2008 free. The free help desk software edition of web help desk for microsoft windows server installation offers an industry leading webbased help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive webbased technician interface. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates. Customers are bound to have issues with their equipment at some point, and it is important that it personnel have access to all the data that they need in order to assist a customer as efficiently as possible. Servicepro is the worlds most powerful workflow management solution. Html viewer modifications made to your web portal will be reflected immediately. Vpn and printers as well as active directory 20032008. Service desk details click on the support hours button to enter the available hours of support.
Helpstar enterprise help desk improves user interaction with the clients help desk. Voip integration with help desk software 404 tech support. Throughout the 2000s the company won a series of readers choice awards from windowsitpro. Designed for the medium to large help desk environment, helpstar 2000 provides a completely flexible workflow including prioritybased queuing, a fully interactive web interface, autoemail notification, and a. Provide tier 1 hardware and software support for remote and internal. There are plenty of options when it comes to help desk software request tracker, otrs, zendesk, kayako, helpstar, and the list goes on and on. Helpstar software featured in 5th edition of computer user support textbook a guide to computer user support for help desk and support specialists by fred beisse uses helpstar to provide students. Help desk for iis is a webbased help desk software solution for delivering customer service and support.
The free help desk software edition of web help desk for microsoft windows server installation offers an industry leading webbased help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an. Guide to computer user support for help desk and support specialists 4th edition on. This test drive edition enables you to determine in minutes whether helpstar has the potential to solve your help desk challenges. Glassdoor and logo are registered trademarks of glassdoor, inc. Developed over 20 years, the servicepro platform is a robust set of tools that focus on business service delivery. Sp2 32 bit or 64 bit, windows server 2008 32 bit or 64 bit, windows server 2008 r2. Our help desk product, helpstar, can fully support itil processes such as incident, problem, change, configuration and knowledge management. Helpstar is a complex and professional software designed to better assist your customers. Problem management and incident management change management knowledge management publisher. Helpstar, a desktop application, and readydesk, a webbased application, are two programs that offer. Help desk technology international corporation, about the. Click report spyware link on the top if you found this software contains any form of malware, including but not limited to.
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